Craft Made Co.
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TN, United States
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  1. Barbecue Bones - Wheat Free Holistic Dog Treats
    Barbecue Bones - Wheat Free Holistic Dog Treats

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  2. Peanut Mutter Dog Biscuits - Simple and Holistic!
    Peanut Mutter Dog Biscuits - Simple and Holistic!

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  3. Cheese Straws  - Soft & Chewy - Natural Wheat Free Treats
    Cheese Straws - Soft & Chewy - Natural Wheat Free Treats

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Our Story

Yes, it did begin with both a passion for dogs and beer. Craft Treats Co. started as a desire to create a zero waste brewery. Our first brand was Barley Bones, an organic dog biscuit made from brewers barley. Over the years we have grown into a pet company with several brands all made with eco friendly ingredients, and responsible methods. Our brands include, Barely Bones, Farm To Treat, Hungry & Howlin' and Dr Know's Best. Each has their own unique focus, and allow us to expand on our creativity and provide treats that every cat and dog will love. 

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Policies & Help
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Shipping Policy

Generic Shipping Policy template

Shipping Policy

Thank you for visiting and shopping at Craft Made Co.. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Update this section if your processing time exceeds 2-3 business days.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method
Estimated delivery time

FedEx Standard
3-5 business days

FedEx Two Days
2 business days

FedEx Overnight *
1-2 business days

* Overnight delivery is only available for orders with delivery addresses within the continental United States.

Delivery delays can occasionally occur.

Update this section based on carriers you support.

Shipment to P.O. boxes or APO/FPO addresses

Craft Made Co. ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Update this section if you do not ship to P.O. boxes or APO/FPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Craft Made Co. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Craft Made Co. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy

We currently do not ship outside the U.S.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

Refund Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.

CBD Products

Pet Balms

Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

Refunds for Lost Packages: We do not offer refunds for lost packages that are not insured. If you choose our free shipping or the First Class Package option then the shipment is not insured, and you the customer accept all responsibility for loss or damage. If you want insurance we recommend you pay for Priority Mail or FedEx shipping.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

service@onlycraftmade.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@onlycraftmade.com and send your item to: Craft Made Co, PO Box 726, Chattanooga, TN 37401.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will found out about your return.

 

Shipping

To return your product, you should mail your product to: Craft Made Co, 2449 Glass St, Chattanooga, TN 37406

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50 in value, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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